Retail
Transform your sales process with retail-focused tools for rapid order entry, returns management, and instant refunds. Process replacements quickly, access customer history, and handle every transaction with speed and accuracy from a single addon.
Smart customisations for smoother retail operations
From managing returns to handling promotions and processing orders at speed, retailers face constant operational pressure. Our retail suite for Sage 200 is purpose-built to streamline the complexity.
With powerful features that simplify processes, reduce admin and enhance the customer experience. Whether you’re dealing with telesales, refunds across multiple sales channels or fast-moving promotions, this suite gives your team the tools they need to perform better.
Why choose retail?
Make your business run smoothly, with ease.
Simplify Returns
Simplify returns, replacements and back orders by generating them directly from the original sales order with system guided reason code selection for enable later analysis, no duplicate data entry and all relevant information visible in one place.
Sell Faster
Sell faster with fewer clicks. Our rapid telesales-style full order entry with customisable columns helps your team process orders quickly and accurately with allocations and promotional pricing visible and applied immediately.
Handle Refunds
Handle refunds on integrated platforms such as Shopify with ease, we give you the ability to create your return order, receive the stock and refund the customer all from within the original Sage 200 sales order.
Maintain Stock
With the Retail addon you can switch on auto-numbering of stock adjustments just like you see with sales and purchase orders, you can also create and post stock adjustment batches either manually or by importing them from a CSV file.
Designed for retail, built for Sage 200
Managing returns, replacements, and refunds efficiently is critical for maintaining customer satisfaction and protecting profit margins in today's retail environment. Our integrated returns management functionality streamlines the entire reverse logistics process within Sage 200. This eliminates manual spreadsheet tracking, disconnected systems, and delayed refund processing, replacing them with a professional, efficient returns operation that turns a traditional pain point into a competitive advantage through speed, accuracy, and exceptional customer service.
More reasons to choose Retail
Enhance and speed up existing processes
Promo Pricing
Enable promotional pricing at order entry with discounting such as Stock Item Specific Percentages, By N Get Nth Free, Customer Specific Discounts all with the ability to specify a range of customers, stock items and dates.
Order Notes
Give your operators the ability to add notes and attach documents to Sage 200 sales orders and purchase orders, all stored within the Sage 200 environment ensuring everyone has full visibility of relevant information.
Tax Switching
Enable tax inclusive and exclusive pricing on price bands allowing you to switch the tax mode on sales orders at order entry, no need to calculate the inclusive or exclusive prices anymore, the Retail addon will do it automatically.
Enhanced SOP
Enable customisable stock item lookup and sales order lines including amendable line analysis codes, customisable buttons such as Account Enquiry, Allocate / Deallocate All, View Historical Sales and visibility of allocated and total weight, values quantities.
Make Sage 200 retail-ready
From streamlining returns and replacement management to executing targeted promotions and handling time-consuming inventory operations, our Retail addon eliminates manual processes and transforms daily retail tasks into efficient, automated workflows. Whether you're managing customer loyalty programs or processing refunds across multiple online channels our embedded solutions work seamlessly within Sage 200 to give your team the capabilities they need without the complexity of separate systems.
Contact our team today to discuss how we can configure our Retail suite to address the unique challenges of your retail operation and extend Sage 200 into the comprehensive retail management platform your business requires
"Chris has delivered outstanding results for the Great British Confectionery Group by connecting our retail and distribution systems through Sage and other integrations. His solutions have simplified complex workflows, enabling faster, more efficient order handling and better stock visibility."
"Tilted’s attention to detail and commitment to continuous improvement are evident in every integration. Chris’s ability to translate business challenges into elegant technical solutions has helped us modernise operations while maintaining our commitment to quality and craftsmanship."
Rachael Hirst
Retail Director
Great British Confectionary Group
Ready to enhance your telesales operation?
FAQs
It’s a suite of custom Sage 200 enhancements specifically designed for retail businesses, helping you manage returns, pricing, order entry, and promotions more efficiently.
Yes. The Retail Suite links refunds and returns directly to the original sales order. You can issue refunds, create replacements, and manage receipts — all from one screen.
Absolutely. You can issue refunds for third-party sales (such as Shopify) directly from within Sage 200, keeping everything in one place.
Yes. We’ve built a rapid telesales-style order entry interface with customisable columns to help teams take phone orders fast and accurately.
Yes. Use CSV import to add, transfer, or write off stock in batches — saving time and reducing manual errors.
Yes. Run promotions like “Buy X Get Y Free,” apply item-specific discounts, and manage flexible pricing with tax-inclusive or tax-exclusive options.
Our UK-based team will support you with full implementation, integration into Sage 200, and ongoing assistance tailored to your specific business needs.
